Deploying agentic AI systems that handle complex appointment booking and food ordering, reducing labor costs by 70%.

The Challenge

Hospitality and Healthcare providers in Germany were facing a skilled labor shortage, leading to missed calls and lost revenue in appointment booking and room service ordering.

The Solution: Autonomous Service Agents

We built specialized agents for:

  1. Lab/Hospital Booking: Real-time calendar integration for patient appointments using natural language.
  2. Help Desk: First-level support for software and hardware issues, resolving 60% of tickets autonomously.
  3. Food Ordering: Intuitive, conversational ordering for hospitals and high-end hotels.

The Result

  • Availability: 24/7 service without additional headcount.
  • Booking Accuracy: 99.8% precision in calendar scheduling.
  • Customer Satisfaction: 4.8/5 average rating for bot interactions.

Technical Stack

  • LLM: Google Gemini API (via Pydantic AI)
  • Logic: State-machine based conversational design
  • Integration: Stripe for payments, Google Calendar for booking